How can I check if the dates I require are available?
Check our availability with us first by completing the enquiry form. We will respond ASAP. Also check our availability calendar.

How can I secure my dates?
Once availability is confirmed, complete booking form (link provided) and send.

How much is the deposit and when is the balance due?
The deposit is £100/$200 per booking. The final balance is required 8 weeks before departure. More info can be found by opening the `Terms & Conditions` link.

What about the security deposit?
£100/$200 security deposit is required in advance as a guarantee against any damage through negligence or theft of property from the villa. This is returned to you within 28 days or less provided that no issues are reported by our Management Company after your departure.

What methods of payment are accepted?
We accept personal checks/cheques, direct bank transfers via internet banking and credit card payments via PayPal (a 3% charge will apply for this service). We have both UK and US bank accounts to transfer money into and UK and US addresses to send checks/cheques to.

What is included in the price?
The price includes all villa facilities, equipment, utilities, taxes and cleaning charges. The only extra you may have to consider is optional pool heating which is generally recommended October to April .Community facilities such as tennis courts, gym, and children’s playground, are included but golf will be extra. Check the Southern Dunes web link for current rates.

How far from Disney are you?
We are approx 15 miles /18 minutes from the gates of Disney World. It is a clear run up the I:4 so you will miss the traffic queuing on the 192 from Kissimmee! We are centrally located for other attractions, Busch gardens and Tampa Bay being less than an hour away. The golden beaches of the Gulf of Mexico are just a little further beyond Tampa. The rejuvenated Cypress Gardens is less than 10 minutes away.

What is in the villa and what do we need to bring?
We have tried to provide as much as possible for you to save you the hassle of bringing your own goods with you. Generally, the villa is fully equipped including linen, towels, hairdryers, iron & board, etc.

How do we check in?
There is a key code box on the front door that holds the door key. The code will be given to you prior to departure. You do not need to check in with anyone. Our Management Company will be aware of your arrival and are on hand 24 hrs a day in case of any problems.

What are arrival & departure times?
Arrival is anytime after 4pm and departure is before 11am. You may be able to extend these times if there are no guests leaving/due at the time of your visit. Check with us before your departure and we will do our best to meet your individual needs.

How can we be contacted or contact others?
There is a telephone in the villa. The phone number will be given to you prior to departure. Our Management Company's 24 hour emergency number will also be given to you. The villa phone can be used for FREE local, National & 30 minutes of International calls. ALL TO LANDLINES ONLY.

What about the high speed internet access?
Provided you have a laptop/notebook computer, you can connect straight to the internet free of charge at any time. There is a wireless router in the villa so you can sit by the pool and check your emails or the weather forecast!!

And if I have any other queries?
Just email or call us as we are only too happy to help! We can tell you everything you need to know about the villa and the surrounding area.